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JPI PLUMBING & HEATING, INC. COVID-19 RESPONSE

To our most valued clients:

As the coronavirus (COVID-19) continues to create chaos in our daily lives, JPI Plumbing & Heating, Inc. wants to assure all of our valued homeowners and business customers that we are taking all of the necessary steps to help our employees and customers stay safe and healthy. Our number 1 priority is the health of you, your family and our team members. 

We understand that plumbing problems and emergencies can happen at any time, including during a pandemic. We are operating on appointment only and emergencies appointments for our homeowners and business clients. All of our licensed and professional plumbers who visit your home or business will adhere to our high standards of cleanliness and hygiene before, during, and after every visit.

To ensure maximum effectiveness, we’re instructing our technicians to continue maintaining a safe working environment and follow CDC (Centers for Disease Control) guidelines designed to stop the spread of the virus. Our professional technicians are following the best practices, which include:

• Any JPI staff member who shows any sign of illness or illness within their home will be asked to stay home
• Our Customer Service staff will be asking all clients if anyone in the home or business has been symptomatic (cough, fever, shortness of breath). At this time, we’re limiting our contact with symptomatic clients in an effort to reduce the possibility of spreading illness to others, per CDC recommendations
• Always using proper hand sanitizers
• Maintaining effective social distancing when possible
• Eliminating handshaking and only using non-contact methods of greeting
• Using disinfectant products to keep touchpoints clean in their workspaces, vehicles and equipment
• Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity
• Wearing personal protective equipment as well as fresh boot covers when entering your home
• Shared-use devices such as tablets will be sanitized repeatedly; customers are encouraged to use their own pens to sign paperwork

Our customer service department ready to assist you with scheduling service calls and meeting all your needs – 24 hours a day -7 days a week. Our focus is to ensure we are available to meet our client’s needs for as long as possible, while also doing our part to keep our community safe and maintain the lowest health risk possible. We will continue to closely monitor the situation as it unfolds and adjust our operating plan as necessary. As always you can count on JPI Plumbing & Heating, Inc. to continue to conduct ourselves with the highest level of professionalism and dependability throughout this health crisis.

If you have concerns about specific safety precautions, procedures, or operating hours. Please note that the COVID-19 situation is changing rapidly, and we must adjust our processes accordingly to best serve our communities but also ensure the safety of our employees and customers.on appointment